Award Categories

Excellence in ServiceNow®

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Celebrating the organisations, teams and individuals using ServiceNow to deliver measurable progress. This category recognises solutions that use ServiceNow to improve workflows, service delivery, employee experience, customer operations, automation or enterprise resilience.
Who can Nominate?
Submissions are open across three distinct entry systems
Individuals
Visionary changemakers personally driving technology forward.
Teams
Collaborative units and project groups achieving collective success.
Individuals
Forward-thinking businesses and non-profits scaling real-world impact.
Who can Nominate?
Individuals
Teams
Organisations

Award Category Criteria

Judges will be looking for ServiceNow-led projects that demonstrate strategic impact, strong adoption and measurable value through connected, scalable and outcome-led digital workflows.

Judges will be looking for:

Strategic use of ServiceNow

Clear use of ServiceNow to solve a defined business, operational, employee or customer challenge.

Measurable impact

Evidence of improved efficiency, service quality, response times, productivity, cost control, user experience or resilience.

Workflow innovation

Effective use of automation, integration, AI, analytics or platform capabilities to improve how work gets done.

Adoption and user value

Strong engagement from employees, customers or service teams, with evidence of improved day-to-day outcomes.

Scalability and governance

Proof the solution is secure, well-managed and able to support future growth or wider use across the organisation.

Long-term business value

Clear evidence that the project has created lasting operational, commercial or service improvement.

Successful nominations should

  • Explain the challenge or opportunity the ServiceNow solution addressed.
  • Describe the ServiceNow products, workflows, integrations or platform capabilities used.
  • Show measurable results, such as faster resolution times, improved service quality, stronger productivity, cost savings, better employee experience or higher customer satisfaction.
  • Highlight what makes the solution innovative, scalable or operationally effective.
  • Include evidence such as adoption metrics, case studies, performance data, testimonials or ROI outcomes.

Why nominate?

Raise your organisations profile

Showcase your ServiceNow success story to senior leaders, partners and peers across the technology ecosystem.

Strengthen market positioning

Stand out as an organisation delivering scalable, efficient and outcome-led service transformation.

Amplify your brand

Benefit from visibility across the Digital Revolution Awards website, social channels and awards campaign.

Celebrate your people

Recognise the teams and individuals turning ServiceNow capability into real-world outcomes.

Build ServiceNow ecosystem credibility

Gain recognition for delivering measurable value through connected digital workflows.

Inspire future innovation

Share how your work is helping employees, customers or communities achieve more through ServiceNow.

Look back at our previous Shortlists

2025

  • Abhijeet Yadav - OneAdvanced
  • Amarjeet Pal - Advania UK
  • Mahathi Veena - Tata Consultancy Services
  • Suresh Loganathan - Tata Consultancy Services
Winner
Suresh Loganathan
Tata Consultancy Services

2026

  • Amarjeet Pal - Advania UK
  • Dr. Atul Grover - Advance Solutions Corp Ltd.
  • Konversational
  • Mahathi Veena - Tata Consultancy Services
  • Suresh Loganathan - Tata Consultancy Services
Winner
Mahathi Veena
Tata Consultancy Services
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Nominations Open on
1st September

The Digital Revolution Awards celebrate the trailblazers shaping the future of technology.

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