Award Category Criteria
Judges will be looking for Salesforce-led projects that demonstrate strategic impact, strong adoption and measurable value through customer-focused, scalable and innovative solutions.
Judges will be looking for:
Strategic use of Salesforce
Clear use of Salesforce Cloud or Platform capabilities to solve a defined business, customer or service challenge.
Measurable customer impact
Evidence of improved customer experience, engagement, retention, satisfaction, service quality or outcomes.
Innovation and automation:
Effective use of Salesforce features such as automation, analytics, AI, personalisation or workflow improvements.
Adoption and user value
Strong uptake across teams or users, with evidence that the solution has improved productivity, decision-making or service delivery.
Scalability and alignment
Proof the solution supports wider organisational goals and can grow, evolve or integrate with future needs.
ROI and long-term value
Clear evidence of commercial, operational or customer value, supported by data, testimonials or case studies.